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Frequently Asked Questions

Exactly what is a "Pocket Full of MemoriesTM" video?

Pocket Full of MemoriesTM is a video DVD containing a collection of your most precious memories. Photos will appear and transition into the next photo while carefully selected music plays in the background. Photos are given a life unto themselves by using editing techniques to create the effect of 'animated' images. Static images become alive and connected through the creative use of image and sound.

Can you create a custom theme for my video?

Absolutely! That is what Zzyzx Works specializes in producing. We have created custom videos for birthdays, retirement parties, memorials, and many other special occasions or events.

We invite you to view some of our samples here on our web page or, for the price of shipping, you can request a sample DVD to be sent to you for viewing in your home.  Custom work can include quality special effects that including fades, motion blurs, page peels, flips, tumbles, spins and even puzzles pieces, to name a few.

How else can my video be personalized?

Every video that is produced by Zzyzx Works is personalized. No two videos are the same.

We do not use any preformatted script, transitions, or music. Since this will be a very personal work of art, we take time to work with you to help you decide the direction of your video based upon the contents of the photos you provide for us.

Titles, names and logos can also be added to your video or identify a special picture, individual, or event. Special closings can be accommodated to list individuals, time lines or any other aspect you would like to bring to light in the closing of your video.  In addition, the creation of your video also produces all of your photographs digitally so you can also receive a CD collection of your photos on an electronic format.  

Do you just do personal videos?

Zzyzx Works produces a wide range of specialized video. One of the most popular format is the personal theme (Birthday, retirement, memorial, etc.). Corporate events such as shareholders meetings, company anniversary of historical documentary, and presentations are a few of the formats available.

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What about music for my video?

Music is at the core of your video. It speaks to the heart and minds of those watching and must be carefully chosen. You may select your music from our music library list of thousands of songs or provide your own on CD or cassette. Each song can require anywhere from 12 to 45 photographs depending on the length of the song.

There is no additional charge for music when complete songs are selected. Partial songs, however, require editing and require an additional charge for editing.

Please note that it has been our experience that titles of songs do not often accurately reflect the mood or theme of the video.  We will make every attempt to use any song you choose, however since this is an artistic product, we reserve the right to choose songs that will reflect the overall theme of your video. All music and photos will be produced with your final approval. 

I love my photographs, will your process hurt or damage them in any way?

No. Absolutely not! No photographs will be harmed in any way by Zzyzx Works.  If you are positively terrified to part with your photo, we suggest having a copy made to send instead of the original. Although, for the best results, we always recommend using an original over a copy.

We use an electronic scanning process to input your photographs into the computer, then all work on your video is done using those electronic photographs. Original photographs are returned to you in the identical shape we received them from you (Please see our policy for original photos).

Do you use my photos in the video as they are or can you fix them so they look better?

All photos received from our clients are scanned to enhance the quality. Unless otherwise specified, minimal corrections will be preformed at no additional charge to remove dust, lint and minor imperfections, correct levels and trim frayed edges from the scanned copy.

Additional restoration, corrections, enhancements, or other special effects can be applied for an additional charge. Each photograph is assessed by our professional videographers to determine the best results possible or the desired results requested for each photo.

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I have some very old photos, can we use them?

By all means, yes! Often it is the old and forgotten photos that provoke the most conversation and memories of your video.  Zzyzx Works can many times use your photos as they are or, as many people request, have Zzyzx Works perform a complete Photo Restoration on those timeless photographs. Additional charges apply for photo restoration and estimates are given based upon the quality and needs of each specific photograph.

What size photos will work?

Any size photo up to a 9 X 12 will work; however, wallet size and smaller will completely fill the screen and will have an appropriate border. Close-up photos will look better on your video, but may not fill the need of the theme of your video. Action photographs, funny faces, even motion or out of focus photos can be incorporated to make your video a unique timepiece.

Horizontal, or Landscape, oriented images work best for the video screen.

I have a great photo I would like to use but there is someone else in the photo that I don't want to have in the video, can you take them out?

Most often, Yes!  However, this involves custom work.  It can most often be accomplished without effecting the remainder of the photograph. However, each photograph is unique and Zzyzx Works must evaluate each photograph to determine what can be enhanced, removed or corrected.

Can I add my home video to this project?

Of course. Simply describe each video event that you would like to include, making sure to explain what's happening at the starting point and the ending point of each clip, give us a time code, and exactly where you would like each video clip to appear on your finished video.  Make sure to include the videos when sending your photos to us.

Can I add special sound effects to the video project?

Yes, but again, this will depend on the context of your video and will incur additional charges. Many times it is the sound effects that will lend special meaning to a particular photo or group of photos. Zzyzx Works will often suggest that sound clips be added to provide special effects to your special video, but of course, you will determine the final outcome of your video.

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How much preparation do I need to do before starting a project?

As much as possible! We can not stress this point more clearly. Anything you can do to reduce the amount of time it takes to produce your project will cost you less and make the process run smoothly. Electronic files, pre-scanned images, expectations of the completed work, time-lines, background information pertinent to the story. Anything like that. Expectations are VERY important for us to know beforehand.

Do your homework. The less research we have to do, the less the project will cost you and the quicker it will be done.

DO NOT PIECE-MEAL information or images! When beginning a project, have everything you want in it, ready for us. If we get content from you and begin a project, then you come across more images you want to include in the project, we have to alter the work already begun. That tends to drive up the cost of the project.

Make no mistake. What you are proposing is a project in every sense of the word, but well worth the effort!

After my video is completed can I get it on CD-ROM?

No, most often the size of the video data will prevent the video from fitting on a CD. All presentations are produced on either DVD or VHS for final viewing.

How can I see samples of Zzyzx Works productions?

You may make an appointment to come into our studio located in Valencia, California, view small sample clips here on our web site,  or you may request a sample DVD to be sent to you for viewing in the privacy of your own home by clicking here and filling out our simple order form. That way you can see samples of the quality of the work we do. If you have a cable or DSL internet connection, the same full-length video may be viewed here.

Our regular office hours are Monday through Friday from 9:00 AM to 5:00 PM, (PST)

What forms of payment do you accept?

We accept personal or company checks, money orders, or Credit Card payments through PayPal.  Note: Credit Card payments may be subject to processing fees above the cost of the project.

A 50% non-refundable deposit is required before commencement of a project. The balance is due in full before receipt of your completed video and return of original articles.

What is the approximate turn-around time for my order?

Completion of your video can sometimes be as little as a week or as long as necessary to complete your final project. Once all materials have been received; photos, home video, patches, remembrances, original art, etc. Zzyzx Works will be able to determine the amount of time necessary to complete your unique Pocket Full of Memories VideoTM. Many times rush orders can be accommodated if all materials can be provided in a timely manner.

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How can I place an order?

Simply fill out the Order Form as completely as possible and return it to us along with your photos, music, videos, a brief description of your vision of the video and mail or deliver to the following address:

ZZYZX WORKS
23128 Conde Drive
Valencia, CA 91354
661 263-8218 PH
661 263-8219 FX
sales@zzyzxworks.com

All payments can be made on credit through paypal, by cash, money order, personal or company check

Once we receive your contents, photos, home video, patches, remembrances, etc we will review the material and contact you regarding your personal Pocket Full of MemoriesTM video. Based upon your requests and our professional opinions we will be able to determine the cost of your video.  At that time we will request a non-refundable deposit of 50% of the estimated cost of your video to begin working on your project. Full payment will be required upon completion prior to Zzyzx Works releasing your video and return of your original articles.

Can I scan my own photos to send?

Absolutely. That is a big cost savings to you since we do charge for each scanned image we make.

Electronic images should be at LEAST 300dpi (dots per inch) resolution and in TIF format. JPG format is acceptable, however using JPG sometimes results in a jagged or rough image, depending on the size, and if it has been re-sized or re-saved many times.

Most images directly out of a 2 mega-pixel camera will suffice as a JPG. Send those types of images directly without altering or re-saving the file. Re-saving tends to cause JPG images to loose clarity each time they are saved due to the compression algorithm used. If you need to compress or otherwise reduce the size of a transmission, we recommend that you Zip the file(s) using WinZip or other file compression utility.

How do I electronically send you my images?

When you initially contact us to do a project, and upon receipt of your deposit, we will provide you with a user name and password and instructions for you to securely upload your files to our FTP site using an FTP program such as WS_FTP. Your images are secure this way and only accessible to you and Zzyzx Works. We do NOT recommend emailing images since file sizes tend to be large and most email servers will not allow large transmissions. FTP does not have such size restrictions.

We recommend a cable or DSL connection to do this however. It can take a long time with a dial-up connection!

If you only have access to a dial up connction or simply do not want to take the time to upload to our FTP site, write the files to CD-ROM and mail them using the methods describes below.

How should I identify my images?

Please use the following method to identify your images:

Hard Copies; DO NOT WRITE ON THE BACK of your photo(s). Writing implements tend to score photos and the ridges caused by the writing tend to show up on the front of the photo, and on the scanned image.

Write down on a post-it contextual information about the image before applying it to the back of the image.

Give us some context about the image. Generally the five W's work.
Who What When Where Why

(You may need to write this on a separate paper. It may not fit on a post-it!)

  • Who is in the image. Correctly spelled names of people
  • What are we looking at (if not obvious)
  • When, dates, ages, etc.
  • Where is the location
  • Why. Context. Why is this image important enough to use? What are the pertinent relationships of the people in it

Identify the image. Assign some unique, identifying name to each image so we can refer to it intelligently and to assign file names. This will also help you to return photos to photo albums! For instance, If you take two post-it's. Assign a unique name to an image and the album. Write the names on the two post-it's. Place one in the space in the album as a place holder and the other on the back of the photo. You will be able to return the photo to it's proper place.

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What is the safest way to send you my precious photos, videos, and other items?

Zzyzx Works will assume no responsibility for loss or damage to the contents of your package while it is not in our control.  We do however, strongly recommend that you follow some simple guidelines when shipping your items to us to protect them from loss and damage:

  • Use a reputable shipper that can offer you, and us, the ability to track your package during shipment.  Federal Express, UPS, and the U.S. Post Office provide for package tracking. We suggest you contact them for current rates and delivery schedules.

  • Since all shippers will only pay for the value of the lost item, and not any sentimentality associated with the item, we strongly advise that any monies you would spend on insurance be directed instead to upgrading to an overnight delivery or making a copy to send instead of the original. Remember the longer it stays in their system the more chance for damage or loss.

  • When shipping photos, remove the photos from any frames, especially those with glass fronts. Unfortunately we have seen photos become damaged during shipping when the glass breaks and cuts or scratches the photo. Also, the extra weight associated with a framed photo will result in more money spent on shipping costs and the time it takes for us to deal with the framing!

  • If removal of the photo from it's frame is impossible, package the item properly to prevent breakage during shipping. Placing the item between cardboard and then wrapping in bubble-wrap secured with shipping tape will usually decrease the possibility of unwanted damage. We will make every attempt to clearly reproduce framed or otherwise non-flat articles, but unfortunately can not guarantee the results.

  • Take a head count! Record how many photos, videos, or other articles you are sending so we can be sure to return the same amount

Are there any other benefits to a Pocket Full of MemoriesTM video?

Certainly. Besides the emotional and sentimental benefits, Zzyzx Works can*;

  • Provide you with a CD-ROM of the scanned and re-touched images for permanent archival

  • Create a custom Collagι themed from your video project as an added memento

  • Repair old or damaged photos

  • Create custom version of photos, manipulated to your requirements

  • Produce family genealogy trees photographically

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Updated: October 28, 2007
©2003 Zzyzx Works

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